We are committed to good corporate governance and to giving transparency to our stakeholders and the public in how we operate and perform our role. In line with this commitment we will endeavour to ensure that a range of information is made available on our website. Further details on this are explained in our Publication Scheme.
We recognise the importance of the provision of information in accordance with the Freedom of Information Act and our other regulatory obligations.We make information available on our website.You can read more about the information we make available via our Publication Scheme.We will also make information available in response to requests for such information, other than where there are outweighing considerations of public interest which apply to exemptible information. We would be grateful if any information requests could be emailed to us and clearly set out what information is being requested.
We endeavour to operate in a good and professional manner at all times. However, should you wish to complain about any matter (or simply provide feedback) or if you have any questions about our complaints process, please contact us. If you are not happy with the response to your initial complaint, please contact us and request that your concern be passed to the Head of Strategy & External Relations.
LCCC has launched its Whistleblower hotline and web-reporting service, which is available 24 hours a day, 7 days a week. The service can be used by our stakeholders to confidentially report fraud, corruption, unethical behaviour or any other matters of concern.
To report by phone: Dial the free phone number 0800 097 0026 and enter the LCCC Access Code 56922 followed by the hash key # then listen to the easy-to-follow instructions. You are offered the choice of speaking to a specially-trained person to tell them your concerns or you can leave a secure recorded message.
To report via the website: You can send a confidential report by logging onto the www.intouchfeedback.co.uk/lccc and entering the LCCC Access Code 56922. You will then be able leave a message by typing the details into the message box.