Corporate Information

Transparency

We are committed to good corporate governance and to giving transparency to our stakeholders and the public in how we operate and perform our role. In line with this commitment we will endeavour to ensure that a range of information is made available on our website. Further details on this are explained in our Publication Scheme.
 

Freedom of Information

We recognise the importance of the provision of information in accordance with the Freedom of Information Act and our other regulatory obligations.We make information available on our website.You can read more about the information we make available via our Publication Scheme.We will also make information available in response to requests for such information, other than where there are outweighing considerations of public interest which apply to exemptible information. We would be grateful if any information requests could be emailed to us and clearly set out what information is being requested.

GDPR

Under the Data Protection Act 2018 and the General Data Protection Regulations, you have the right to receive a copy of the information the company holds about you.  A request for this information is called a subject access request.

How do I ask to see information about me?

  • If you would like to make a subject access request, please complete the subject access request form
  • Alternatively, you can write to us by post or by email. You will need to provide your name and address, and any other information (eg date of birth/ previous names) that could help us find your information.  Please also provide a copy of two forms of your identity, one to be a photo identity eg driving license, passport, birth certificate and utility bill.

Do I have to pay to see my information?

  • No. There is not a charge for subject access requests.

What information will I receive?

  • You will receive all the information requested that relates to you, whether held in an electronic or manual file, the purpose for which we process your data, a list of who it is disclosed to and the information sources.

Do you always have to reply?

  • Yes.  The data protection law allows for a calendar month to respond to your request, we will reply within 28 days, once it has been verified.  There are circumstances where this timescale may be extended, and when it is necessary, we will be in contact with you. If you do not hear from us within this period you can contact the company’s data protection officer on 020 1211 8412 or email DPO@Lowcarboncontracts.uk. We will make every effort to supply you with the information you requested. 

Will all my information be provided?

  • Yes - although there are some exemptions that may be applied in certain circumstances.

How will I be given the information?

  • You will be given a copy to keep and check for accuracy.  This will either be a computer printout or a photocopy of your manual records.  Where applicable, it can be provided via email using the company’s secure email solution.

What do I do if the information is incorrect?

  • You must write, indicating what data is incorrect and asking for it to be corrected.  We must tell you what we have done within one month of receiving your request.  If we do not agree that the information is incorrect you can ask us to record your disagreement on your records.  You can also appeal to the information commissioner or the courts.

What if I think I haven't received all the information asked for?

  • Contact us and let us know what you think is missing.  We will contact the relevant department to establish whether or not everything has been provided. 
  • If you are still not satisfied you should contact the information commissioner at:
  • Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • Tel: (01625) 545 745.  Website: https://ico.org.uk

Complaints

We endeavour to operate in a good and professional manner at all times. However, should you wish to complain about any matter (or simply provide feedback) or if you have any questions about our complaints process, please contact us. If you are not happy with the response to your initial complaint, please contact us and request that your concern be passed to the Head of Strategy & External Relations.
 

Whistleblowing or fraud

LCCC has launched its Whistleblower hotline and web-reporting service, which is available 24 hours a day, 7 days a week. The service can be used by our stakeholders to confidentially report fraud, corruption, unethical behaviour or any other matters of concern.

To report by phone: Dial the free phone number 0800 097 0026 and enter the LCCC Access Code 56922 followed by the hash key # then listen to the easy-to-follow instructions. You are offered the choice of speaking to a specially-trained person to tell them your concerns  or you can leave a secure recorded message.

To report via the website: You can send a confidential report by logging onto the www.intouchfeedback.co.uk/lccc and entering the LCCC Access Code 56922. You will then be able leave a message by typing the details into the message box.