Privacy & Cookie Policy

Privacy Policy

This page was last updated on: 20th July 2015

Low Carbon Contracts Company Limited (“LCCC”) and Electricity Settlements Company Limited (“ESC”) (together the “Company”) are committed to protecting and respecting your privacy.

References to “we”, “us” and “our” are references to the Company.  Terms used in this Privacy Policy have the same definitions as the same terms in our Terms of Use

In accordance with the Data Protection Act 1998, the Company is registered as a data controller with the Information Commissioner’s Office.

This Privacy Policy (together with our Terms of Use) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. By using our Website, becoming a registered user or using any of the Content on our Website you have confirmed that you have read and accepted our Terms of Use (which include this Privacy Policy).  Where you are using our Website, becoming a registered user or using any of the Content on behalf of a third party, you have confirmed that you are authorised to accept and have accepted our Terms of Use (which include this Privacy Policy) on behalf of such third party.

If you do not wish to accept the Privacy Policy, you must not proceed to use our Website or our Content. 

By using our Website you agree to our collection, storage, use, disclosure and retention of your personal information as described in this Privacy Policy and in our Terms of Use.

Personal Data we may collect from you:

You may visit our Website anonymously, but if you wish to register for the secure area of our Website, then you will need to provide us with your name, email address, company name and job title.

If you visit our Website, we may automatically collect:

  • technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time);
  • Content you viewed or searched for;
  • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page;
  • information sent to us by your computer, mobile telephone or other access device; and
  • information collected by us or our service providers on our behalf via cookies.

We may receive information about you from other sources connected to your participation in the CFD process.

If you wish to update your personal information, please email us at


Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them please see our Cookie Policy.

How we use Personal Data

We use or may use your personal information as follows:-

  • if you register for the secure area of our Website, we will use the information you provide us to provide this area to you;
  • if you have signed up to receive our newsletter or updates, we will use the information to provide this to you.  If you wish to opt out of receiving the newsletter or updates at any point please email your request to
  • to notify you about changes to our service, Content or Website;
  • to ensure that Content from our Website is presented in the most effective manner for you, your computer and other users;
  • to improve our Website;
  • on an anonymised basis, we use information which we have automatically collected to improve our services and to administer our Website for internal operations, (including troubleshooting), data analysis, testing, research, statistical and survey purposes, to enable us to provide interactive features of our service (should you choose to use them) and to keep our Website secure.

Our Website does not store information for any advertising or other targeting purpose.

Disclosure of your Information

We may share your information with any affiliated company and with selected third parties for the purpose of providing services available on our Website to you including:

  • business partners, suppliers and sub-contractors;
  • analytics and search engine providers that assist us in the improvement and optimisation of our Website;
  • if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply the Terms of Use and other agreements or to protect the rights, property or safety of the Company or others.

We will not otherwise share, sell or distribute any of the information you provide to us without your consent.

We are a public authority under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.  Certain information held by us may be accessible by the public upon written request subject to certain limited exemptions where the public interest in the exemptions being applied outweighs the public interest in disclosure.

Where we store your Information

Our data is stored on secure servers in the UK.

However, we may from time to time transfer and store your data outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or one of our suppliers e.g. in the provision of support services.  By submitting your information you agree to this transfer, storing or processing.   The Company will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

If you register for access to our secure area, you must keep your user identification code and password confidential and not disclose them to any third party or use or attempt to use a third party’s user identification code or password to gain access to the secure area.If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do all that we reasonably can to protect your information, we cannot warrant or guarantee the security of your information transmitted to our Website.Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes by contacting us at

Our Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Data Protection Act 1998 gives you the right to ask us for a copy of any personal information that we process about you.

If you wish to request this please write to:

Data Protection Officer


Fleetbank House,

2-6 Salisbury Square,

London, EC4Y 8JX.


We may charge up to £10 to cover our administrative costs in providing this information to you.

Changes to the Privacy Policy

We may revise this Privacy Policy at any time by amending this page. By accepting the Privacy Policy you accept that we have the right to amend the Privacy Policy at any time and that such amendments are binding upon you on and from the date they appear on our Website.

We recommend that you check this page from time to time so that you are aware of any revisions we make to this Privacy Policy.

Cookie Policy

This page was last updated on: 20th July 2015

In order to run the Website, record your preferences and ensure that the Website provides the best and most reliable service, we will sometimes place a small text file on the device on which you access the Website (“cookies”).

Although cookies identify your device in so far as is required to record your actions and or preferences, we do not record personally identifying information except where it is expressly requested (e.g. to register for an account).  Our usage of cookies is limited to enabling us to tailor your user experience to ensure the functionality of our Website, or to analyse general usage of our Website to enable us to ensure it is providing the best and most efficient service for our users.

We are required to obtain your consent to use any cookie which is not strictly necessary for the operation of our website.  You also have the option to disable cookies stored on your computer.  However, please note that some functionality on our Website may not work if you choose to do so.

For more information on cookies please see

We currently use the following cookies on our site:


Cookie Type

Cookie Name




How to Disable



To allow users to be remembered from page to page within the Website.


Strictly Necessary.

Your Visit.




To track whether you agree to the cookie policy and whether you read the message about it.


Necessary for the cookie message to appear.

Four (4) months.




To track whether your browser has JS enabled functionality.


Strictly Necessary.

Your browser session.



Session API

Gives a unique UUID to your session for tracking content for your last visited content on your dashboard.


Necessary for the recently visited pages and will make your browsing experience more convenient.

One (1) month.




Google Analytics

Used by Google Analytics to provide us with anonymous data about our Website is being used.  This information enables us to improve our Website.



Until 2038



30 minutes



30 minutes



6 months



Until 2038


New Relic – Real User Monitoring (RUM)

Used by New Relic to monitor the functionality of our Website and browser measurements.  Only performance data is collected.


Your Visit.

You may block these cookies by changing your browser settings.


For more information on how to do this please see the following links:







Your Visit



Your Visit

ASP.NET_Sessionid ASP.Net

Used to access the Transparency Tool


Performance   N/A


You may also opt out of Google Analytics and New Relic tracking by using the Do-Not-Track privacy preference.


Third Party Cookies


If we include links or content from other websites (e.g. our news feed), this may include Content from YouTube or other such embedded video players. If you access this Content it may result in these websites setting a cookie on your device over which the Company has no control.   We suggest that you check any third party websites for more information about how to manage these cookies.